Start with a real test
Before connecting it to your number, try Lera by text and audio from the panel. You hear how it greets, what it asks and how it leaves the note, and you adjust it to how you work.
Connect it to a number
When it sounds the way you want, you link it to a phone number. You can forward only the calls you miss, out of hours or when the team is busy, or all of them.
Review the first calls
In the first days, check the history. Each call is saved as a note or booking with the key details. If something is off, you fine-tune the agent and that is it.