Trust

Trust center

Here we explain how Lera protects information, separates each company’s data and keeps the tool ready for teams that depend on stable, reliable customer service.

Security

Panel access with a protected session (httpOnly cookie, SameSite=Strict) and hashed passwords. We separate information by business: each workspace only sees its own. We verify the signature of telephony webhooks and rate-limit requests to curb abuse.

Privacy

We process only the data needed to answer calls and leave appointments and alerts recorded. When we answer calls on behalf of a business, we act as a data processor. Data at rest is hosted in the European Union. Call recording is off by default and only turned on if the business decides to; when it is on, the agent always informs the caller at the start and the audio is deleted on its own once the retention period ends. We explain this in detail in the Privacy Notice.

Reliability

Lera is built for businesses that need continuity. We back up the database and review flows, permissions, states and friction points to keep the experience stable.

Transparency

If a business needs more detail about security, data processing or contractual documentation, it can ask us directly. Everything is published: the Terms of use, the Privacy Notice, the Cookie Notice, the subprocessors list, the Customer Agreement and the Data Processing Agreement, which governs how we process call data on behalf of each customer. You will find them all in the footer.