Lera helps businessesdeliver better, morehuman experiences

  • Lera helps businesses deliver better, more human customer experiences
  • We work with your team to adapt the agent to your operation and the way you support customers
  • We help solve complex cases with stronger resolution and a better customer experience

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Frequently asked questions

Lera uses your business information (customers, hours, availability and your rules) to understand each call and capture the appointment, alert or question correctly.

Yes. Every call is logged with its full transcript, outcome and metrics, so you can monitor quality and continuously improve how the system works. Audio recording is off by default and only turned on if you decide to; when it is on, the agent always says so at the start of the call and the audio is deleted on its own once the retention period ends.

If a call requires human intervention or falls outside the defined flows, Lera can automatically transfer or escalate it to someone on your team.

No. Lera can work alongside your current phone system, without requiring you to change your whole infrastructure.

A matter of days. You create your agent from the panel, test it and connect it to a number. If you need integrations with your systems, it may take a bit longer depending on your case.

Not necessarily. Lera is designed to integrate simply with the tools and systems your company already uses.

Lera communicates naturally and professionally. You can also decide how it introduces itself and represents your company.