Everyday questions, solved on the phone
Half the team answers what’s already on the website, and checking an order means a wait. Lera answers from your documentation and checks your system during the call.
Answers from your docs
You paste your texts or your website address and the agent searches them on every answer. Out of the box it has a rule not to make up what isn’t there.
How do I change my payment method?
Billing
From your customer area, under Billing, with the “Change method” button.
From your customer area, under Billing, with the “Change method” button. Anything else I can help with?
Solved · Documentation
What changes in support The same questions, with a different ending.
The same questions, with a different ending.
Half the team answers what is already on the website.
The usual questions are answered from your documentation.
Checking an order means putting the customer on hold.
The status is checked in your system during the call.
What is said on the phone is not written down anywhere.
Every request is logged with its reason and summary.
Hear a Lera agent handle a support call
What do I say?
You are a customer with a question. Hit play and say one of these out loud.
- «How is the issue I reported going?»
- «I cannot log into my account»
- «What are your opening hours?»
How it gets going
Connect it
Forward your usual number or launch the calls from your system. Nothing to install.
Build it with Maite
The panel copilot helps you write the agent with your information.
Test and tune it
You test it by voice or text before publishing, and every call is summarised so you can see what to change.
Frequently asked questions
Lera has no closed connectors. Each query or action is a function that calls your system through its web address, signed by Lera. It works with any software that has that door, directly or through an automation of yours.
It answers with the information you give it and what your system returns, and out of the box it has a rule not to make things up. If it doesn’t know, it says so and, if you want, passes the call to your team.
Each call stays in the history with its summary, its reason and the details collected, so you don’t need to listen to any of them.
Yes. By voice, with the same agent from the browser. And if you prefer writing, you can set up a chat agent with the same functions and the same information.
You pay per minute of conversation, billed by the second, from €0.073/min with no monthly fee. Your first inbound line is included. You start with €10 of free credit, no card.
Stop your team answering the same thing
Try Lera with your own questions. €10 free credit, no card and no lock-in.