A receptionist that answers every call

It rings while you’re at the desk and messages end up on sticky notes. Lera picks up on the first ring, takes the whole message and passes the call to the right person.

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Recepcionista sonriendo detrás del mostrador de un salón lleno de plantas mientras atiende a una clienta

What a good front desk does, on every call

It greets, understands why they are calling and leaves every call solved or in good hands.

Hi, are you open on Saturday morning?

Yes, on Saturday we are open from 10:00 to 14:00. Shall I book you a time?

Question answered · Opening hours

I wanted to speak to Marta, but I know she’s busy.

I’ll take a message. Could you give me your name and the reason?

Message · For Marta

I need to speak to accounts, it’s about an invoice.

I’ll put you through to accounts. One moment, please.

Transferred · Accounts

A day at the front desk

  1. 09:05

    Three calls at once. None rings out.

  2. 12:40

    Someone asks about Saturday hours. Answered with your information.

  3. 17:15

    A customer wants accounts. Transferred with the reason up front.

Hear how a Lera receptionist answers

What do I say?

You want to book at the salon. Hit play and say one of these out loud.

  • «I would like a cut and colour»
  • «Any slots on Saturday morning?»
  • «I do not mind who with, whatever you have»

How it gets going

  1. Connect it

    Forward your usual number or launch the calls from your system. Nothing to install.

  2. Build it with Maite

    The panel copilot helps you write the agent with your information.

  3. Test and tune it

    You test it by voice or text before publishing, and every call is summarised so you can see what to change.

Frequently asked questions

No. You forward your usual number to a Lera inbound line, for every call or only when you don’t answer or the line is busy, and your callers keep dialling the same number. If your phone system allows it, you can also forward only outside opening hours. If you ever want to go back, you remove the forwarding.

Several at once, and more if you need them. If you expect big peaks, we talk it through before you start and have it ready.

It passes the call to the number you set, landline or mobile, and you can add several in order. If nobody answers, the agent comes back to the caller and tells them.

Yes. Out of the box the greeting says it is a virtual assistant, and if you change it the panel warns you it is missing, because European law requires telling people. What they notice is that they don’t wait.

You pay per minute of conversation, billed by the second, from €0.073/min with no monthly fee. Your first inbound line is included. You start with €10 of free credit, no card.

Never let a call ring out again

Try Lera with your own calls. €10 free credit, no card and no lock-in.

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