The voice agent for shops and e-commerce
Most calls ask where an order is, and customers who get no answer don’t buy again. Lera answers with real data from your shop.
Order status
It asks for the order number or email, checks your shop and says where the order is and when it will arrive.
Where’s my order? I placed it on Monday.
Let me check right now. It left the warehouse yesterday and you’ll have it tomorrow afternoon.
Order checked · Out for delivery
“Where’s my order?” Over and over again
- Most calls ask the same thing, and every one of them interrupts whoever is packing orders.
- During sales and campaigns, calls multiply just when you have the fewest hands.
- Customers who don’t get an answer open a complaint or never buy again.
With Lera every question is answered with real data from your shop, and your team only gets what needs a person.
Questions before buying
Sizes, stock, shipping or payment methods. From your website too, with the same agent and a voice button.
Wool jumper
Do you have it in size L?
Yes, there is still an L. Shall I explain how exchanges work?
For shops that sell more than they can keep up with
Online shops and retailers that sell at a distance, with a small customer service team.
- «What if it makes up an order status?»
- It only says what your store returns. If it can’t find it, it says so.
- «An angry customer wants a person.»
- It transfers the call with a summary, so they don’t have to repeat everything.
- «People also ask on my website.»
- The same agent answers from a voice button in your online store.
Try our live demo for shops
What do I say?
You are calling the shop about an order. Hit play and say one of these out loud.
- «Where is my order? I placed it on Monday»
- «I want to swap some trainers for another size»
- «The order number is 10482»
Frequently asked questions
Lera has no closed connectors. The agent checks your shop with functions that call its web address, directly or through an automation of yours or your integrator’s. That way it works with any platform that has that door.
Yes. You paste a snippet of code and your visitors talk to the same agent from their browser, without phoning. Same functions, same information and same history.
The call goes to the number you choose. With an introduced transfer, your team first hears a summary of what they said, so they don’t have to repeat it. If nobody answers, the agent comes back to the customer.
Several at once, and more if you need them. If you expect big peaks, we talk it through before you start and have it ready.
Yes. Out of the box the greeting says it is a virtual assistant, and if you change it the panel warns you it is missing, because European law requires telling people. What they notice is that they find out where their order is first time.
You pay per minute of conversation, billed by the second, from €0.073/min with no monthly fee. Your first inbound line is included. You start with €10 of free credit, no card.
Don’t let answering calls slow down your sales
Try Lera with your shop’s calls. €10 of trial credit, no card and no commitment.