The voice agent for technical services and maintenance
When call-outs pile up, the lines are busy and the customer calls someone else. Lera answers every call at any hour and leaves you the fault with all its details.
I’ve been calling all morning
- When the most call-outs come in, the lines are busy and voicemail kicks in. Lots of people don’t leave a message, they call someone else.
- The technician can’t pick up with his hands inside a boiler, and the office can’t keep up.
- The call-outs that do get through arrive half complete. The address, the make or the fault is missing, and someone has to call back.
With Lera every call is answered first time, at any hour, and the call-out arrives complete and ready to assign.
Made for service companies with a small office team
Heating, air conditioning, appliance, lift or plumbing companies, with one or two people in the office and the technicians out on the road.
- «What if it promises visits I can’t cover?»
- You decide whether it just takes down the job or also books a slot in your calendar.
- «I want to handle real emergencies myself.»
- Anything that can’t wait goes straight to the on-call number you choose.
- «I already have job management software.»
- Lera doesn’t replace it. If your software can be connected, the job goes straight into it. If not, it’s waiting in your dashboard.
«Las soluciones de Lera nos dan una ayuda importante en el día a día. Nos permiten gestionar mejor los avisos y que el equipo pueda centrarse más en lo realmente importante, dar un buen servicio técnico y resolver las incidencias lo antes posible.»
Try our live demo for technical services
What do I say?
You are a customer with a breakdown. Hit play and say one of these out loud.
- «My boiler has broken and I have no hot water»
- «There is a water leak in my bathroom»
- «Can you send someone to look at it?»
Frequently asked questions
Anything that can’t wait goes to the on-call number you set, and you can add several numbers in order. If nobody answers, the agent comes back to the customer and takes the job. Lera does not replace 112 or handle emergencies.
Only if you want it to. It can just take the job with all the details, or check your calendar through your software and offer a real slot. You decide how far it goes.
Lera has no closed connectors. The agent checks and records in your job management software with functions that call its web address, its own or your integrator’s. If it has none, each call stays in the history with its summary and the details collected, and can reach you by email when it ends.
No. You forward your usual number to a Lera inbound line, for every call or only when you don’t answer or the line is busy, and your customers keep dialling the same number. If your phone system allows it, you can also forward only outside opening hours.
Yes. Lera sits in front of your phone system and passes calls to a full number, landline or mobile. To reach an extension, Lera can dial it with tones once the call is answered, or pass the call straight to it if your phone system is connected to Lera by SIP. If it can’t be passed, the agent comes back to the caller.
You pay per minute of conversation, billed by the second, from €0.073/min with no monthly fee. Your first inbound line is included. You start with €10 of free credit, no card.
No call-out should end up on voicemail
Try Lera with your own calls. €10 free credit, no card and no commitment.