The voice agent for insurance brokers and agencies

A bump or a leak happens on a Saturday or at night, with the office closed. Lera answers your client straight away and leaves the full report ready for the claims handler.

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Agente de una correduría de seguros revisando una póliza con un cliente en su despacho

Claim reports

It asks for the policy, what happened, where and when, and leaves a complete first notice so your claims handler doesn’t have to call back.

My car’s broken down on the road and won’t start.

I’m sorry to hear that. Could you give me the registration and tell me where you are? I’ll give you your insurer’s roadside assistance number.

Policy
Car · 4471
What happened
Car won’t start
Where
N-121, km 12
When
Today, 18:40

Ready for the claims handler

Claims come without warning, and the client calls worried

  • A bump or a leak happens on a Saturday or at night, with the office closed.
  • The first notice comes in half finished and someone has to call back to complete it.
  • Questions about receipts and paperwork eat up the team’s morning.

With Lera the client gets an answer straight away and the claims handler receives the full report.

Conductor llamando por teléfono junto a su coche averiado con el capó abierto

For brokers who want to be there when something happens

Insurance brokers and agencies with a book of private and small business clients.

«Insurance shouldn’t be explained by a machine.»
It isn’t. It neither advises nor sells, and anything that needs advice goes to your team.
«My clients’ data is mine.»
Lera signs a data processing agreement with you.
«Roadside assistance comes from the insurer.»
The agent gives the assistance number or transfers the call.
Directora de una correduría con una tableta, con su equipo trabajando detrás

Try our live demo for insurance brokers

What do I say?

You are calling your insurance broker about a dent. Hit play and say one of these out loud.

  • «Someone hit my parked car»
  • «It is my car insurance»
  • «It happened this morning»

Frequently asked questions

It does what you tell it. The usual set-up for a broker is that it informs with what your management software returns and passes anything that needs advice to a person.

Lera acts as data processor, and the processing agreement is part of the terms you accept when you sign up. The agent asks for the details you tell it to, and everything is explained in the Trust Center.

Lera has no closed connectors. The agent checks and records in your management software with functions that call its web address, its own or your integrator’s. If it has none, each call stays in the history with its summary and the details collected, and can reach you by email when it ends.

Roadside assistance comes from the insurer. The agent gives the assistance number you tell it and, if you want, puts the call straight through.

Yes. Out of the box the greeting says it is a virtual assistant, and if you change it the panel warns you it is missing, because European law requires telling people. What they notice is that on a Saturday someone helps them.

You pay per minute of conversation, billed by the second, from €0.073/min with no monthly fee. Your first inbound line is included. You start with €10 of free credit, no card.

Let your clients reach you right when something happens

Try Lera with your brokerage’s calls. €10 of trial credit, no card and no commitment.

Try it freeBook a demo