The voice agent for hotels and holiday accommodation
When there’s a queue at the desk or it’s late at night, guests book through a platform that takes commission. Lera answers in several languages and takes the direct booking.
Reception can’t look after the front desk and the phone at the same time
- Calls come in just as a queue builds at the desk, and the guest standing in front of you waits.
- At night there’s one person at reception. Anyone who can’t get through books on another website.
- Every booking that ends up on a booking platform is a commission you could have kept.
With Lera every call gets answered and the direct booking stays with you.
Direct bookings
It checks availability in your booking system, suggests a room and a price, and records the booking or the request.
Vous avez une chambre double pour ce samedi ?
Oui, il nous reste une chambre double avec petit-déjeuner pour samedi soir. Je vous la réserve ?
- Guest
- M. Dupont
- Dates
- Saturday, 1 night
- Room
- Double with breakfast
- Language
- French
Booking recorded · Saturday · Double with breakfast
For hotels that want more direct bookings
Independent hotels and small chains, holiday apartments and country guesthouses.
- «What if it makes up prices or rooms?»
- It only offers what your booking system tells it.
- «Guests call in other languages.»
- It answers in Spanish, English and French.
- «Card details shouldn’t be given over the phone.»
- It never asks for them. The booking is guaranteed the way you do it today.
Try our live demo for hotels
What do I say?
You want to book a room. Hit play and say one of these out loud.
- «I would like a double room for this Saturday»
- «Two of us, just one night»
- «Do you have parking?»
Frequently asked questions
Each agent answers in Spanish, English or French, and if you allow it, it switches to the caller’s language among those three.
Lera has no closed connectors. The agent checks and records in your hotel management software with functions that call its web address, its own or your integrator’s. If it has none, each call stays in the history with its summary and the details collected, and can reach you by email when it ends.
No. Lera does not charge or process payments. The booking is guaranteed the way you do it today, with your booking engine or your usual payment method.
The call goes to the number you choose, and you can add several in order. If nobody answers, the agent comes back to the guest and tells them.
Yes. Out of the box the greeting says it is a virtual assistant, and if you change it the panel warns you it is missing, because European law requires telling people. What they notice is that at three in the morning someone answers.
You pay per minute of conversation, billed by the second, from €0.073/min with no monthly fee. Your first inbound line is included. You start with €10 of free credit, no card.
Don’t let your direct bookings go to another website
Try Lera with your hotel’s calls. €10 of trial credit, no card and no commitment.