What gets defined first
The first step is understanding which calls you want to test, where a human transfer should go and which data is essential for the incident.
With that, a demo or pilot can be prepared without opening a huge setup surface.
What the client receives
Once the workspace is ready, the client receives panel access and sees only what is needed for the trial.
The goal is not to configure twenty things but to see real cases coming in.
The first validation
The best first validation is a real or simulated call ending in a visible incident.
If that flow is clear and feels operational, the MVP is already doing its job.