The voice agent for your customer service
The same questions fill the day and, at peak times, customers hang up waiting. Lera handles what repeats and only passes to a person what needs one.
The waiting queue is where you lose customers
- The same five questions take up most of your team’s day.
- At peak times the wait gets longer and the customer hangs up.
- After hours there’s only a voicemail that nobody listens to in time.
With Lera every call is answered right away and your team gets what really needs someone.
An agent for every call that comes in
Your team stops answering the same thing over and over and keeps what really needs someone.
What time do you close today?
Answered
I wanted to check on the ticket I opened last week.
Question resolved · Ticket 2291
This month’s invoice came through twice.
Ticket opened
I’ve moved and need to change my address.
Details updated
I’d like to speak to someone in contracts.
Passed to Contracts, with a summary
For any company that answers the phone
Service companies, distributors, training centers, advisory firms or property managers, with a team that takes calls and a system where everything gets logged.
- «My customers don’t want to talk to a machine.»
- Listen to a call before you decide. The real alternative isn’t a person, it’s the queue.
- «What if it makes up answers?»
- It only answers with the information you give it.
- «I want to know what happened on every call.»
- Every call is saved with its summary, no need to listen to it.
Try our live demo for customer service
What do I say?
You are a customer with a question. Hit play and say one of these out loud.
- «How is the issue I reported going?»
- «I cannot log into my account»
- «What are your opening hours?»
Frequently asked questions
From what you give it. You paste your texts or your website address, which it re-reads every twelve hours on its own, and the agent searches it for every answer. Out of the box it has a rule not to make up what isn’t there.
It can take them. Each action is a function that calls your system through its web address, signed by Lera. That is how it creates tickets, checks statuses or logs requests.
Several at once, and more if you need them. If you expect big peaks, we talk it through before you start and have it ready.
Usually to a full number, landline or mobile. To reach an extension, Lera can dial it with tones once the call is answered, or pass the call straight to it if your phone system is connected to Lera by SIP. If it can’t be passed, the agent comes back to the caller.
Yes. Out of the box the greeting says it is a virtual assistant, and if you change it the panel warns you it is missing, because European law requires telling people. What they notice is that they don’t wait.
You pay per minute of conversation, billed by the second, from €0.073/min with no monthly fee. Your first inbound line is included. You start with €10 of free credit, no card.
No call left waiting in a queue
Try Lera with your own calls. €10 of trial credit, no card and no commitment.