The voice agent for clinics and health centres
While reception looks after the person in front of them, the phone rings and a patient without an appointment goes elsewhere. Lera answers, books the visit and handles the usual questions.
- 08:05
Before opening, someone wants an appointment this week. It’s booked.
- 13:50
Lunchtime and nobody at reception. A patient asks what to bring to her first visit.
- 20:30
Clinic closed. A new patient asks whether you treat knees and asks for a first visit.
The phone rings when there’s a patient in the chair
- Reception looks after the person in front of them and the person on the phone, at the same time. One of them ends up waiting.
- First thing in the morning and at lunchtime, the phone rings and nobody picks up.
- A new patient who can’t get an appointment doesn’t call back. They book with the clinic next door.
With Lera the phone always gets answered and your diary fills up without interrupting appointments.
An agent for every call your clinic gets
- 01
Booking appointments
It checks the free slots in your diary through your practice software, offers real times and books the appointment.
- 02
The usual questions
Opening hours, where you are, which treatments you offer, what to bring. It answers with the information you give it and nothing else.
- 03
Reminders
It calls the day before to confirm the appointment when your software asks it to, and notes down who isn’t coming.
Built for clinics where reception does everything
Dental, physiotherapy, podiatry, psychology or medical aesthetics clinics, with one to ten treatment rooms.
- «What about my patients’ data?»
- Lera signs a data processing agreement with you, and the agent only asks for what the appointment needs.
- «I don’t want it assessing symptoms.»
- The clinic template already tells it not to. Anything urgent goes to a person, and in an emergency it points callers to 112.
- «A lot of my patients prefer to call.»
- Exactly why. It answers straight away, with no keypad menus.
Try our live demo for clinics
What do I say?
You are a patient calling the clinic. Hit play and say one of these out loud.
- «I would like to book an appointment with the dentist»
- «Some afternoon this week would suit me»
- «Do you have anything on Thursday?»
Frequently asked questions
Lera acts as data processor, and the processing agreement is part of the terms you accept when you sign up. The agent asks for the details you tell it to, and everything is explained in the Trust Center.
You decide in the agent’s instructions. The clinic template already says not to give medical advice or assess symptoms, to pass anything urgent to the number you choose and to refer emergencies to 112.
With Cal.com directly, or with your software through its web address, its own or your integrator’s. If your software has none, each call stays in the history with the request and the details, and can reach you by email so you confirm it.
Yes. Out of the box the greeting says it is a virtual assistant, and if you change it the panel warns you it is missing, because European law requires telling people. What they notice next is that someone answers first time. Hear it yourself in the demo on this page.
No. You forward your usual number to a Lera inbound line, for every call or only when you don’t answer or the line is busy, and your patients keep dialling the same number. If your phone system allows it, you can also forward only outside opening hours.
You pay per minute of conversation, billed by the second, from €0.073/min with no monthly fee. Your first inbound line is included. You start with €10 of free credit, no card.
No patient should miss out on an appointment because nobody could answer
Try Lera with your clinic’s calls. €10 free credit, no card and no commitment.