It knows who is calling before it starts
If you connect your system, Lera has that person history in front of it the moment it picks up. Fewer questions and a shorter call.
It keeps what matters about each one
For each contact there is a summary with what they asked last time, what was left pending and how it ended. The next call starts from there.
Less repeating, better service
For the caller, the difference is not having to explain the same thing again. For you, more complete notes from the first second.